IT challenges of present times
In modern era of digitalization and fast moving technology, IT leaders are feeling the heat of cut-throat competition and rapid innovation. Customer today have become a lot more tech savvy as compared to olden ages. Every business wishes to provide the best of services to their customers and even a single glitch can incur huge losses in many cases losing the client totally. This is why the IT service delivery has become a major concern across industries and the product offering must have competitive pricing. It is like having an eye for detail and getting the best available IT infrastructure, cloud or data center services that perform efficiently while maintaining their cost effectiveness at the same time.
The digital world has taken a lead role in corporate success and growth: this is why the businesses are becoming more aware of the importance of IT services. This implies enterprises to regularly monitor as well as manage the IT environments at present and also plan as per their future requirements.
So what does Users/Customers Demand?
‘Satisfaction’ is the word that is enough to suffice as an answer to the above question. The applications of the new age are able to deliver responses in less than a blink of an eye and technologies are expected to move swiftly as well as uninterruptedly. Another word that is linked with satisfaction is this – ‘Expectation’. It is true that in today’s age users or end customers are going to have expectations and they are cognizant and well informed too. It means businesses have to not just meet the user expectations but time and again try to exceed them; and whenever they are able to shift the gear of IT services running at top speed without failure, all they get is user satisfaction and a loyal customer.
A simple example of user expectations can be understood in this way- As per a research, an average user waits for 2 seconds on a web page to load. After the first two seconds, every single second of delay reduces conversions by 7%! This shows how instant gratification has become indispensable in the age of technology.
The users of technology within an enterprise are not just the customers but even the employees. Thus, multiple downtimes will promote dissatisfaction among customers and spread a demoralizing environment amidst employees leading to sharp decline in enterprise productivity. Thus every business needs to understand its requirements when it comes to building, deploying and support for their IT infrastructure. Getting service from those who know the game is more important than simply wasting time with non-performing IT integrations.
What are the costs of Downtime and Slowdown?
If an application performance is hampered due to lack of proper infrastructure, then revenues can decline up to 9%. This also leads to notable decrease in productivity of employees as well as overall customer satisfaction. Ultimately, such happenings produce adverse effect on lowering of brand reputation. With the advances in technology, human life has become interconnected to a significant level and in such a scenario even the data center management has become complex. If we take an average, then the mean cost per minute of downtime has reached up to $8,815 in 2016 as per a research. The same used to be $5,517 in 2016. Not just this, the downtime affects mid-sized to large enterprises which incur losses ranging from $1 million to astonishing $60 million, respectively.
Need of the Hour: Strategic Planning of IT Infrastructure
If we compare the IT expenditure of 2016 and 2015, there is a slight decrease in IT infrastructure spending by companies. These patterns indicate almost a flat IT budget but data center demands are continuously on the rise. One of the Cisco reports that data center IP traffic is expected to grow at a CAGR (compounded annual growth rate) of 27 percent in between 2014-2019. That will be an overall increase of 85% in between 2016-2019.
What IT leaders have as a challenging task before themselves is to achieve more with less because at one end they have decreased budgets and on the other hand they need to cope up with high end-user requirements. IT leaders of today need to work on strategic cost-effective initiatives including cloud and data center migrations. As much as 56% companies are now planning to boost their spending on cloud applications while 10% are planning to do the same for data center infrastructure upgradation or deployment. Experts believe that in next 4-5 years, cloud data centers will be responsible for processing of as much as 86% of overall workloads.
Companies are also investing in consolidating data centers as they know that in longer run this will lead to major savings for them in the era of unstoppable pace of technology and speedy operations. The future will have less data center population but an increase in size of an average data center. The reason for this kind of trend is the present business environment which has become suitable for mergers and acquisitions. Approximately 50% of acquisitions result into disappointment for shareholders because they are not taken care of in a proper way. As per a finding, this attributes to weak IT integration. So to say in a nutshell, such acquisitions start with solid strategy and roadmap and yet failed in the execution phase due to poor IT planning. In order to make way for successful mergers and acquisition, the businesses must have a foolproof IT infrastructure plan.
What an enterprise must know before building a platform?
These are considerations, checks, questions that every business must ask, analyze and find suitable answers for before getting IaaS (Infrastructure-as-a-Service).
Do We Have a Specialty in Infrastructure?
Every organization is unique in the sense that it tries to specialize in targeted areas. If there is a company that delivers best-in-class IaaS and has a distinction to improve it with every passing day, week or month then thinking to do it on your own is A BIG MISTAKE! In place of wasting your time and efforts in doing things on your own, an enterprise must focus onto learning how to integrate specialties offered by IaaS provider with its own. When done in perfect combination this obviously helps customers to get a superior product/services. A better IaaS enables turn-key functionality to the end-users.
What is the Level of Control that We Need?
There are some organizations that requires high levels of control when it comes to IT information platform. These include government, military and banks. If you think your business also needs such high levels of control and security, then without any doubt in mind you must go with building an in-house system. While doing so a business should always choose the specialized data center services provider, one that delivers within your budget.
Get to Know Your Customers Well
Knowing your market or customers is one of the basics of any business or organization. What kind of product are you offering to your customers? Will they be offended to find third party solution? In most cases, it is seen that businesses do not keep track of the platform that is being managed by third-party on their behalf. This sometimes lead to customer dissatisfaction and if it does, this surely is not good for any business.
What Budget Do you have for Deploying the Infrastructure?
There are two ways to manage your platform; either build it or lease it. The former is obviously costlier than the latter one. Both have their own advantages and disadvantages. It all depends upon the kind of money you look forward to invest for this purpose.
How Much Time Do You Have?
Being known to IaaS, you would also know the fact that designing, planning, shipping and overall deploying of IT platforms does take some time. Working with a specialized and experienced IaaS provider will allow you to focus on your business plans rather than keeping to worry about the deployment of infrastructure to your facility.